Accommodated guests are governed by the legal system of the Czech Republic under Czech law and by the accommodation rules. The accommodated guest accepts the accommodation rules as a contractual condition of the stay and is obliged to comply with their provisions.
Every guest is required to familiarize themselves with these accommodation rules; ignorance of them will not be taken into account.
The accommodation rules are available at the reception of RELAX PARK agency s.r.o. at Jiřího Havlise 1267, 379 01 Třeboň.
The General Terms and Conditions (hereinafter referred to as the "conditions") of accommodation facilities operated by RELAX PARK agency s.r.o., ID No.: 02007428, Zerzavice 2146, 686 01 Staré Město, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 135096 (hereinafter “RELAX PARK agency”), regulate the mutual contractual relationship between RELAX PARK TŘEBOŇ and the person ordering the services (hereinafter the "client").
These Conditions govern the rights and obligations of the contracting parties concerning temporary rental (accommodation) in units, recreational services, and other accompanying services based on the customer’s individual requirements.
The contractual relationship between the client and RELAX PARK agency is established by confirmation of the client’s booking by RELAX PARK agency. RELAX PARK agency undertakes to provide the client with the stay (accommodation) and to supply the agreed services in the agreed scope and quality (the “stay”), and the client becomes obliged to pay the agreed price to RELAX PARK agency.
3.1 Booking the stay
3.2 The guest is obliged to pay the contractual prices for accommodation and any additional services used, based on the prices set according to the price list or the reservation system. The prices of the provided services are listed in the currently valid catalogue, price lists, offer sheets, or on www.relaxtrebon.eu.
Changes to the listed services and prices are reserved.
3.3 Payment for the services ordered by the client and confirmed by RELAX PARK TŘEBOŇ is carried out by the client through an advance payment and the remaining balance. The client pays in advance on the basis of a proforma invoice, by the due date stated on the document. Services are considered paid on the day the payment is credited to the bank account of RELAX PARK TŘEBOŇ. Unless otherwise agreed, the amount of the advance and the payment schedule is as follows:
3.4 Should the client fail to pay for the provided services on time, RELAX PARK agency is entitled to charge default interest in accordance with Government Regulation No. 351/2013 Coll., determining the amount of default interest and the costs associated with enforcing claims, and related provisions, as amended.
3.5 All payments must be made in Czech crowns (CZK).
4.1 Client’s rights:
a) the right to proper provision of the contractually agreed and paid services
b) the right to be informed about any changes to the agreed services
c) the right to withdraw from the contract at any time before the start of the stay or before using individual services in accordance with Article VI
d) the right to claim defects
4.2 Client’s obligations:
a) provide RELAX PARK agency with the cooperation necessary to properly secure and provide the services, especially by truthfully and fully providing the required information in the order, including reporting any changes
b) without undue delay communicate their position to RELAX PARK agency on any proposed changes to the conditions or scope of services
c) collect all documents necessary for using the services and arrive at the destination at the specified time
d) in the event of withdrawal from the contract, the client is obliged to notify RELAX PARK agency and pay the cancellation fees according to the cancellation terms
a) provide the client with all necessary information about the stay
b) secure the stay based on the confirmed order and in accordance with generally binding legal regulations
c) in the event of withdrawal from the contract by the client in accordance with these conditions or the law, refund the client the difference between the amount already paid and the applicable cancellation fees within 14 days of receiving the written cancellation
The client has the right to cancel the stay at any time, i.e., to withdraw from the contract. The contractual relationship is terminated and the cancellation takes effect on the day the withdrawal (cancellation) is delivered to RELAX PARK agency in writing or verbally. In such a case, RELAX PARK agency is entitled to charge the client cancellation fees (contractual penalties). The cancellation fee is due immediately. After deducting the cancellation fee from the total price of the stay, the remaining amount is refunded to the client. If the cancellation fee exceeds the amount of the advance, the client must pay the remaining difference.
Cancellation fees:
If the client voluntarily shortens the stay or fails to use any prepaid services, they are not entitled to financial compensation. If the client cancels any already ordered services, RELAX PARK agency reserves the right to charge cancellation fees under the following conditions: 100% of the price of unused services (e.g., massages, relaxation treatments) if cancelled less than 24 hours before their use.
The client also understands and agrees that services ordered and arranged by RELAX PARK agency on their behalf (e.g., massage services, relaxation procedures, catering services) may be changed or cancelled, and in such a case, the client agrees not to assert any claims against RELAX PARK agency.
By making a reservation, I subscribe to receive commercial communications (e.g., newsletters, news, offers, etc.). Consent is granted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Act No. 110/2019 Coll., on the processing of personal data, as amended.
This consent is given voluntarily and I understand that I may withdraw it at any time, either in person, by phone at +420 732 114 005, or by e-mail at info@relaxtrebon.eu.
See the separate document Information on Personal Data Processing
In accordance with § 1820(1)(s) of the Civil Code and § 14(1) and § 20d et seq. of Act No. 634/1992 Coll. on Consumer Protection, RELAX PARK agency informs consumers that they may submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority via www.coi.cz. The Czech Trade Inspection Authority handles proposals under the conditions set by the relevant legislation. For the avoidance of doubt, nothing in these conditions limits the consumer’s right to bring their claim before a civil court.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, www.coi.cz, is the competent authority for out-of-court resolution of consumer disputes arising from accommodation contracts. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may be used to resolve disputes between RELAX PARK agency and the client arising from accommodation contracts.
These General Terms and Conditions enter into force on 1 September 2023 and replace all previous applicable conditions. Contractual relationships established before the effective date remain valid and are governed by the conditions that were in effect at the time of their creation.
